At a Glance
- Tasks: Guide callers through aged care options and provide clear, accurate information.
- Company: Supportive employer focused on making a difference in people's lives.
- Benefits: Flexible part-time hours, steady workflow, and a supportive team environment.
- Other info: Ideal for those who thrive in structured environments with regular client contact.
- Why this job: Make a real impact by helping others navigate important aged care services.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22950 - 28050 $ per year.
Job Type: Permanent position | Part time position
Job Description
You will be the first point of contact for people seeking aged care support, often at moments when they need steady guidance and clear information.
If you value conversations that make a practical difference and you are comfortable moving between detailed enquiries and steady call flow, this role offers that mix every day.
Our employer is seeking a full-time Client Services Officer who provides calm, consistent and accurate support to callers navigating aged care options.
The environment is phone based, structured, and focused on clear communication and dependable service.
This role requires confident spoken communication, accurate listening, steady computer use across multiple systems, sustained attention during back to back calls, and the ability to explain funded programs and eligibility in plain language.
You will need to manage operational targets and follow set processes without losing warmth or clarity.
Day to day you will guide callers through information about services and funded programs and respond to questions while maintaining strong phone etiquette.
You will also identify opportunities to connect callers with additional supports when appropriate.
People who enjoy steady workflow, clear procedures, and regular client contact usually do well here.
Those who prefer variety away from the phone or work that changes frequently may find it less suitable.
If this aligns with how you like to work, we welcome your considered application.
Client Services Officer in Tweed Heads employer: COFF - Palm Beach
COFF - Palm Beach offers a supportive work environment where employees can make a practical difference in the lives of clients seeking aged care support. The company emphasizes clear communication and dependable service, providing opportunities for professional growth in a structured, phone-based setting. Employees are encouraged to maintain warmth and clarity while managing operational targets, fostering a culture of teamwork and dedication.
