At a Glance
- Tasks: Provide top-notch technical support for Rockwell Automation products in Japanese.
- Company: Join a global tech leader dedicated to sustainability and productivity.
- Benefits: Mindfulness programmes, volunteer time off, and access to digital courses.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference by solving complex issues for innovative manufacturers.
- Qualifications: Bachelor's degree in relevant field and 2 years' experience in industrial automation.
The predicted salary is between 62100 - 75900 $ per year.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
You will join the Remote Support team which handles a broad range of customer inquiries in scope of Rockwell Automation and Allen Bradley software related questions for customers based in Japan providing support in Japanese language.
Your Responsibilities:
- Provide customer support in Japanese language by troubleshooting customer issues via the phone, chat and SAQ (email response).
- Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
- Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
- Document troubleshooting activities and resolutions in service tickets.
Qualifications:
- Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field.
- At least 2 years' experience working with industrial automation products / systems.
- Proficient in Japanese language is a must.
What We Offer:
- Comprehensive mindfulness programmes.
- Volunteer Paid Time off after 6 months.
- Employee Assistance Program.
- On-demand digital course library.
Rockwell Automation values diversity and inclusion and encourages applications from all backgrounds.
Technical Support Engineer employer: CodeRabbit
Rockwell Automation is an exceptional employer that prioritises employee well-being and professional growth, offering comprehensive mindfulness programmes and volunteer paid time off to support a healthy work-life balance. Located in Alice Springs, our inclusive work culture fosters collaboration and innovation, making it an ideal environment for Technical Support Engineers who are passionate about making a positive impact in the world through technology. Join us to be part of a team that values your contributions and empowers you to thrive in your career.
