At a Glance
- Tasks: Support customers in optimising our autonomous software platform and resolve technical challenges.
- Company: Join a forward-thinking company focused on customer success and innovation.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
- Why this job: Be at the forefront of tech, helping customers thrive with cutting-edge solutions.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 121500 - 148500 $ per year.
Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform.
This role sits at the intersection of customer success, product management and engineering, and you will work with customers to resolve architecture, performance and operational challenges.
You will collaborate with leadership and technical teams to ensure scalable operations as we scale, shaping how we deliver autonomous software and improve reliability across APAC customers.
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Tech Support Engineer for Autonomous Software Platform – Remote in Sydney employer: CodeRabbit
Factory is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive customer success and enhance product reliability. With a focus on professional growth, team members have access to ongoing training and development opportunities, making it an ideal environment for those looking to advance their careers in the tech industry. Located in a vibrant region of APAC, employees enjoy a dynamic work-life balance and the chance to contribute to cutting-edge autonomous software solutions.
