At a Glance
- Tasks: Provide top-notch technical support and solve customer queries via phone, email, and chat.
- Company: Join Megaport, a global leader in Network as a Service, based in Brisbane.
- Benefits: Collaborative culture, competitive salary, and opportunities for growth.
- Other info: Diverse environment welcoming applicants from all backgrounds.
- Why this job: Be part of a supportive team that values problem-solving and customer satisfaction.
- Qualifications: 3+ years in networking troubleshooting and a degree in IT or related field.
The predicted salary is between 62100 - 75900 $ per year.
Megaport is the global leader in Network as a Service (Naa S).
Headquartered in Brisbane with a crew of over 600 people across Asia-Pacific, Europe, and the Americas, Megaport offers a collaborative and supportive environment.
Our Team Culture
We're a team of problem solvers who value collaboration over hierarchy. We work across time zones and place customers at the center of everything we do.
- What You'll Be Doing
- Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
- Meet or exceed support targets (KPIs and SLAs).
- Accurately document all support activities using internal systems.
- Troubleshoot network, portal, and account-related issues using provided tools.
- Collaborate with vendors, suppliers, and internal teams to resolve cases.
- What We Are Looking For
- Proven experience in logical networking troubleshooting (three years minimum).
- Degree in IT, Networking, or related field.
- Fluent in English, strong customer service skills.
- Detail-oriented and able to work independently and with global teams.
We're committed to increasing representation in tech and welcome applicants from all backgrounds. If you're excited about this role, we encourage you to apply.
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