Operations Administrator

Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider. We are proud to be one of South Australia’s Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in Gillman and regional depots in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor enable us to provide next-day express freight services throughout South Australia, including both metropolitan and regional areas, as well as to Broken Hill and Mildura.

We are currently seeking a motivated and adaptable solutions-focused Operations Administrator to join our Gillman team. This is a great opportunity for someone who enjoys being an all-rounder, combining strong administrative capabilities with frontline customer service in a fast-paced operations environment. This role is heavily operations administration focused, while also playing a key part in delivering exceptional customer service and supporting the broader operations team. You will be a central point of contact, helping to keep day-to-day activities running smoothly while ensuring a high level of service to both internal and external stakeholders.

In this position, you will:

• Assist in coordinating and communicating with drivers, dispatchers, and team members to ensure smooth and efficient operations
• Act as an all-round operations support, assisting across multiple functions as needed
• Contribute to continuous improvements in processes and operational efficiency
• Identify and resolve issues using a proactive and solutions-focused approach
• Provide frontline operational support, managing enquiries from both internal and external stakeholders via phone, face-to-face, or email
• Deliver a high level of service to customers, drivers, and internal teams, ensuring a positive experience at every interaction
• Support the operations team with administrative tasks, maintaining accurate records and documentation
• Support coordination and communication to ensure smooth workflow and service delivery

This is a hands-on role with a strong operations administration focus, where no two days will be the same. This role will suit someone who enjoys variety, takes ownership of their work, and is comfortable balancing admin responsibilities with customer interaction. This position is permanent full-time, Monday to Friday working 38 hours each week, 5am- 1pm.

A positive attitude and strong work ethic, strong organisational skills with attention to detail, the ability to work independently and thrive in a fast-paced environment, excellent problem-solving skills and a proactive mindset, a genuine commitment to service excellence, strong verbal and written communication skills, a collaborative approach and the ability to be a team player, confidence in working with multiple stakeholders and priorities are essential.

What we offer:

• Above award wages
• 13.5% Superannuation
• Career development opportunities

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, and identities - diversity and inclusion are central to how we work and grow together as one team.