Field Service Technician - Mackay, QLD

The Opportunity

We are seeking a motivated and customer focused Field Service Technician to join our team, servicing the Mackay (QLD) area on a Full-Time, permanent basis.

In this role, you will be the hero behind the scenes, supporting our sales operations by responding to and repairing breakdowns of beverage equipment installed at customer sites. You'll work across a broad range of equipment, including Glass Door Merchandisers, Air Curtain Coolers, fountain dispensing equipment, vending machines, frozen beverage units, and coffee machines.

What's in it for you:

• Take-home company vehicle + fuel card
• Monday to Friday role
• 7:55 am start onsite, finishing at 4:00pm in line with the EA
• Boost your earning potential with overtime and additional on-call/call-out allowances, with on-call duties shared across the team on a rotating roster every third week.

This is a hands-on role ideal for a trade-qualified Electrician or Refrigeration Technician who enjoys working independently in the field. Experience with coffee machines or within a coffee service environment is highly regarded, though not essential.

Key Responsibilities

• Safety First - Uphold a strong safety culture, follow all OHS requirements, and proactively identify risks
• Customer Service - Deliver a great customer experience with professional, timely, and reliable service
• First-Time Fixes - Diagnose and repair equipment efficiently, aiming to resolve issues on the first visit
• Quality Service - Perform repairs and preventative maintenance to ensure optimal equipment performance
• Efficiency - Maximise time in the field, use parts effectively, and maintain accurate vehicle inventory
• Processes & Systems - Follow standard procedures and utilise IT tools to manage service calls and reporting
• Teamwork - Collaborate with your team and contribute to continuous improvement initiatives
• Skill Development - Continuously build your technical capability through training and hands‐on experience

About You

• Trade qualified in Electrical or Refrigeration (will consider restricted licenses).
• Confident communicator, able to engage effectively with stakeholders at all levels
• Skilled at building and maintaining strong relationships with internal and external customers
• Strong troubleshooting and fault-finding skills with a solutions-focused approach
• Highly organised with excellent time management and the ability to work autonomously
• Proactive mindset with a focus on continuous improvement
• Comfortable using mobile/field service technology and IT systems
• Full, valid driver's licence (required for field-based work)
• Background in coffee service or coffee machine maintenancehighly regarded.

What We Offer

• Work with one of the world's most recognisable brands.
• Grow your career through world‐class learning, development and progression opportunities across a global business.
• Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.
• Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.
• Take part in our Employee Share Purchase Plan and share in CCEP's success.
• Access wellbeing support for you and your family, including free and confidential counselling through our EAP.

If you're a hands-on technician who takes pride in delivering great service and wants to work with industry-leading equipment, we want to hear from you.

Ready to Make Magic Happen

Applications Close Monday 17th August 2026

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