Director, Global Manufacturing & Quality Transformation

Be Part of Our Next Chapter. For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

This role leads the transformation of Coates' global manufacturing and quality operations, driving the strategic, cross-cultural change needed to scale nearshored manufacturing, lift supplier performance, and rewire how quality and compliance operate across a rapidly growing global segment. The successful candidate will build and lead a high-performing global team, reshape operating models across regions, and act as the change agent who moves manufacturing and quality from a compliance function into a genuine driver of competitive advantage.

Key responsibilities for the role:

• Lead the strategic redesign of Coates' global contract manufacturing network, including site selection, capacity planning, and production transfers.
• Drive a step-change in manufacturing and quality maturity across the Global segment.
• Build, lead, and develop a high-performing global manufacturing and quality organisation.
• Act as a change leader across the business, building buy-in and alignment across teams for major manufacturing and quality initiatives.
• Own manufacturing engineering and strategy, including operational risk management.
• Build strong global supplier and manufacturing partner relationships that drive reliability and continuous improvement.
• Introduce and evolve a Global Quality Management System aligned to ISO and regulatory/customer standards.
• Establish and monitor quality KPIs, lead CAPA processes for systemic issues.
• Champion compliance initiatives, training, documentation, certification.
• Proactively identify and mitigate operational, quality, and compliance risk across the supply chain and manufacturing network.

Qualifications and experience:

• A proven change leader with a track record of transforming manufacturing or operations functions across multiple countries and cultures.
• 15+ years of senior leadership experience in global manufacturing, operations, or supply chain.
• Engineering, Manufacturing, or Quality degree (Master's or equivalent leadership experience preferred).
• Excellent leadership, cross-cultural communication and stakeholder influence skills.
• Comfortable operating with ERP systems and standard collaboration tools.

We are industry leaders who have won awards and set records. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares. Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options.

We skip the red tape and aim to always stay nimble. We encourage ideas and perspectives because we know the more we have, the better we are. We believe in the values that got us here are the ones that will continue to lead us forward.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief.