At Coastal Letting Group, we're all about delivering exceptional guest experiences across a growing portfolio of short-term holiday accommodation on the Gold Coast.
We operate in a fast-moving, guest-focused environment where no two days are the same. As our portfolio continues to grow, we're looking for a friendly, organised, and professional Reception / Guest Service Agent to join our team and help create memorable stays for our guests.
About the Role
This is a front-line hospitality role where you'll be the first point of contact for guests and property owners. From managing bookings and guest enquiries to coordinating arrivals and departures, you'll play a key role in ensuring smooth daily operations and outstanding customer service.
You'll work closely with our Front Office and Operations teams in a supportive and energetic environment.
Key Responsibilities
- Provide professional and friendly service to guests and property owners
- Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms
- Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
- Process reservations and maintain accurate booking information
- Assist with guest arrivals and departures, including check-ins and check-outs
- Be available and assist with after-hours calls.
- Handle routine guest issues and escalat[e] more complex matters when required
- Coordinate with housekeeping and maintenance teams to ensure properties are guest‐ready
- Maintain accurate records and complete administrative tasks
- Support day-to-day front office operations
- Ensure company service standards and procedures are consistently followed
What We're Looking ForRequired
- Previous customer service, reception, or hospitality experience
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a fast‐paced environment
- High attention to detail and organisational skills
- Confident using computer systems and learning new technology
- Flexible approach to working weekends, public holidays, and rotating rosters as required
Preferred
- Experience in hotels, short-term rentals, or accommodation environments
- Familiarity with property management systems such as Resly, Guesty, or Hostaway
- Experience handling guest enquiries and online booking platforms
What Success Looks Like
- Positive guest reviews and feedback
- Accurate bookings and smooth guest arrivals/departures
- Fast and professional communication with guests and owners
- Strong teamwork and operational support across departments
Why Join Coastal Letting Group?
- Be part of a growing and fast-paced hospitality business
- Work in a supportive and team-focused environment
- Opportunities for career growth and development
- Gold Coast lifestyle with a dynamic and exciting guest environment
Holiday Property Assistant in Gold Coast employer: Coastal Letting Group
GETAWAY. Property Management is an exceptional employer, offering a dynamic work environment in the beautiful Mornington region. With flexible casual hours, comprehensive training, and a supportive team culture, employees have ample opportunities for growth and advancement within the company as it expands. Join us to be part of a rewarding experience that values your contributions and fosters professional development.
