Administration & Customer Service Coordinator
Location: Cairns, QLD
Position: Full-Time
Coastal Coverings is seeking an organised and motivated Administration & Customer Service Coordinator to join our team.
This is a varied role suited to someone who enjoys working in a fast-paced environment, has excellent communication skills, and takes pride in keeping things organised. You'll be the first point of contact for many of our customers while supporting the day-to-day operations of the business.
About the Role
Your responsibilities will include:
- Managing customer enquiries via phone, email and in person.
- Preparing quotations, invoices and work orders.
- Scheduling jobs and coordinating with the production team.
- Ordering materials and liaising with suppliers.
- Following up customer enquiries, approvals and outstanding invoices.
- Assisting with accounts administration, including payments and reconciliations.
- Maintaining customer records and job documentation.
- Coordinating deliveries, freight and subcontractors where required.
- General office administration and supporting the management team.
Skills & Experience
The ideal candidate will have:
- Previous administration or office coordination experience.
- Experience using Xero for invoicing, accounts receivable/payable and general bookkeeping tasks.
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities.
- High attention to detail and accuracy.
- Experience with Microsoft Office.
- The ability to prioritise multiple tasks and work well under pressure.
- A positive attitude and a strong customer service focus.
What We Offer
- A friendly and supportive team environment.
- A diverse role with no two days the same.
- Opportunities to learn and grow within the business.
- Competitive salary based on experience.
If you're organised, proactive and enjoy working with people while keeping a busy office running smoothly, we'd love to hear from you.
