Our client is an Australian technology company that has been designing, developing and supporting enterprise software for more than 25 years. Their platforms help large organisations manage complex workflows, service providers, claims, legal matters, employee cases, data and reporting.
An opening now exists for a Junior Support / Testing Consultant to work in a customer-facing and technical role, supporting, analysing and continuously improving the company's applications. The successful candidate will be involved in:
Investigating and resolving application issues.
Analysing business requirements.
Operational and management reporting.
Supporting releases and testing.
Identifing workflow improvements.
Acting as an important link between customers, Customer Support, Product and Development teams.
This is an ideal opportunity for someone who has completed a tertiary degree, has up to 2 years of experience and is keen to further develop their skills in support, testing, reporting and data analysis. It is a perfect opportunity for a candidate with outstanding communication skills, who enjoys solving problems, working directly with customers, understanding how systems and data work, and translating business needs into practical technical solutions.
To be considered for this opportunity, the ideal applicant will have experience or knowledge of the following:
Supporting enterprise software or complex business applications and investigating application and data issues.
Strong customer service and stakeholder management skills.
SQL skills and experience working with relational databases
Business analysis skills, including requirements gathering, process analysis and functional documentation.
Software testing, defect investigation and release activities.
In addition, any experience with enterprise reporting tools, dashboards, business intelligence reporting, APIs, ETL, Jira or similar, will hold you in good stead.
This position presents an opportunity to join an established organisation, in a position that you can learn and grow with, ultimately becoming a genuine subject-matter expert in two important enterprise platforms. You can work remotely from home, while being part of a motivated and dynamic team who are passionate about technology and supporting the customers they work with.
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Junior Support / Testing Consultant in Sydney employer: Coachwood Information Professionals
At Coachwood Information Professionals, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, all while enjoying the flexibility of a hybrid work environment. Join us in a role where your problem-solving skills will not only enhance customer satisfaction but also contribute to meaningful improvements in our products and services.
Contact Details:
Coachwood Information Professionals Recruitment Team
