Technical Support & Business Analyst – Remote in Melbourne

Technical Support & Business Analyst – Remote in Melbourne

Melbourne Full-Time 72000 - 88000 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Analyse customer needs, troubleshoot issues, and create operational reports.
  • Company: Join Coachwood Information Professionals, a dynamic hybrid workplace.
  • Benefits: Flexible work environment, competitive pay, and opportunities for growth.
  • Other info: Perfect for those who love tech and helping others.
  • Why this job: Be the bridge between customers and tech, making a real difference.
  • Qualifications: Strong problem-solving skills and experience in customer support.

The predicted salary is between 72000 - 88000 $ per year.

Coachwood Information Professionals seeks a Technical Customer Support & Business Analyst to join a hybrid, customer-facing and technical role.

You will analyse customer needs, investigate issues, and produce operational reporting while supporting releases and testing.

You will bridge Customer Support with Product and Development to drive workflow improvements.

The role suits someone who enjoys solving problems, working with customers, and translating business needs into practical technical

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Technical Support & Business Analyst – Remote in Melbourne employer: Coachwood Information Professionals

At Coachwood Information Professionals, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, all while enjoying the flexibility of a hybrid work environment. Join us in a role where your problem-solving skills will not only enhance customer satisfaction but also contribute to meaningful improvements in our products and services.

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Contact Details:

Coachwood Information Professionals Recruitment Team

We think you need these skills to ace Technical Support & Business Analyst – Remote in Melbourne

Technical Support
Business Analysis
Customer Needs Analysis
Operational Reporting
Issue Investigation
Workflow Improvement
Problem-Solving Skills