Concentrix Catalyst is seeking a strategic, commercially minded Head of CCaaS Customer Success to own the full customer value journey for our CCaaS platform, from first engagement through to long-term retention and expansion. This senior leader will guide pre-sales, onboarding, adoption and renewal, ensuring customers realise lasting value.
You'll lead across Solutions Engineering, Customer Success and Onboarding, building scalable playbooks, ROI analytics and structured success plans.
Head of CCaaS Customer Success & Growth in Sydney employer: CNX
Concentrix is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Melbourne. With a strong focus on employee growth, we provide funded certification pathways and opportunities for advancement to Principal Consultant or Solution Architecture leadership. Our commitment to diversity and flexible hybrid working arrangements ensures that every team member can thrive while tackling complex challenges in cloud solutions.
