We are now seeking a newly created role ofService & Contract Maintenance Coordinatorto join our service team at our Hallam Truck Centre
Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.
Amazing Employee Benefits!
In return for your dedication and commitment you will receive excellent employee benefits:
- Onsite fully equippedFREE GYM
- Competitive and above award hourly rates $$
- Ongoing development opportunities with an opportunity to build a successful long-term career
- Generous parental leave and study leave policies
- Opportunities to access volunteer days, apply for study leave and parental leave
- Opportunities to support community partnerships with our Group CMV Foundation
- Become part of the longstanding and highly successful CMV Group of companies
- Enjoy annual company dinners, picnics and other wellbeing initiatives
- Improve yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well asfree monthly onsiteMyotherapy treatments
Your day will include
- Greet and assist customers in person or by phone and determine the customer’s needs and vehicle data
- Plan and coordinate the schedule of service maintenance in line with workshop capacity.
- Liaise with customers regarding invoice queries resolving any issues promptly.
- Prepare customised maintenance schedules to suit varying applications of customers.
- Present contract options to customers at point of vehicle sale and actively pursue new accounts
- Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
- Ensure Customer Service matters are dealt with promptly and efficiently
You will have
- Trade qualifications and or demonstrated industry / senior administration experience
- Previous automotive experience, preferred
- An ability to work autonomously and with a variety of key stakeholders
- Great customer focus and communication skills
- Exceptional computer literacy and sound organisational skills
- High levels of accuracy and attention to detail
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Maintenance Contracts & Customer Service Lead in Melbourne employer: CMV Truck & Bus Pty
At CMV Truck & Bus Pty, we pride ourselves on being an excellent employer in Dandenong, offering a supportive work culture that values teamwork and professional growth. Our Heavy Vehicle Technicians benefit from ongoing training opportunities, competitive remuneration, and the chance to work with leading truck brands, all while contributing to a high standard of service and customer satisfaction. Join us to be part of a dynamic team where your skills are recognised and your career can flourish.
