At a Glance
- Tasks: Coordinate service maintenance and ensure top-notch customer satisfaction.
- Company: Join the successful CMV Group at Hallam Truck Centre.
- Benefits: Enjoy a free gym, competitive pay, and generous leave policies.
- Other info: Access ongoing development, community partnerships, and wellbeing initiatives.
- Why this job: Build a rewarding career while making a real impact on customer experiences.
- Qualifications: Trade qualifications or relevant experience in automotive and administration.
The predicted salary is between 45000 - 55000 $ per year.
We are now seeking a newly created role of Service & Contract Maintenance Coordinator to join our service team at our Hallam Truck Centre
Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.
Amazing Employee Benefits!
- In return for your dedication and commitment you will receive excellent employee benefits:
- Onsite fully equipped FREE GYM
- Competitive and above award hourly rates $$
- Ongoing development opportunities with an opportunity to build a successful long-term career
- Generous parental leave and study leave policies
- Opportunities to access volunteer days, apply for study leave and parental leave
- Opportunities to support community partnerships with our Group CMV Foundation
- Become part of the longstanding and highly successful CMV Group of companies
- Enjoy annual company dinners, picnics and other wellbeing initiatives
- Improve yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well as free monthly onsite Myotherapy treatments
- Your day will include
- Greet and assist customers in person or by phone and determine the customer's needs and vehicle data
- Plan and coordinate the schedule of service maintenance in line with workshop capacity.
- Liaise with customers regarding invoice queries resolving any issues promptly.
- Prepare customised maintenance schedules to suit varying applications of customers.
- Present contract options to customers at point of vehicle sale and actively pursue new accounts
- Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
- Ensure Customer Service matters are dealt with promptly and efficiently
- You will have
- Trade qualifications and or demonstrated industry / senior administration experience
- Previous automotive experience, preferred
- An ability to work autonomously and with a variety of key stakeholders
- Great customer focus and communication skills
- Exceptional computer literacy and sound organisational skills
- High levels of accuracy and attention to detail
Service & Contract Maintenance Coordinator in Melbourne employer: CMV Group
CMV Group offers a dynamic work environment that fosters professional growth and innovation, particularly in the fields of Data & AI and quality assurance. Employees benefit from a strong focus on safety, ongoing training, and opportunities for career progression within a well-established family business. The company values data-driven decision-making and encourages collaboration across teams to enhance customer experience and operational excellence.
