At a Glance
- Tasks: Assist customers, manage bookings, and coordinate with technicians in a busy workshop.
- Company: Join a respected, family-owned business with over 92 years of experience.
- Benefits: Above-award pay, ongoing training, and 24/7 wellbeing support.
- Other info: Enjoy a supportive culture that values teamwork and collaboration.
- Why this job: Build a long-term career while helping customers and solving problems.
- Qualifications: Experience in automotive or service environments preferred but not essential.
The predicted salary is between 56700 - 69300 $ per year.
Build your career with a respected, family-owned business.
South Central Truck & Bus, part of the CMV Group, is seeking a customer-focused Service Advisor to be the first point of contact for our valued customers.
If you enjoy coordinating a busy workshop environment, managing customer expectations and delivering exceptional service, this is an opportunity to build a long-term career in the transport industry.
- Why You'll Love Working With Us
- Above-award hourly rate plus overtime opportunities
- Ongoing training & development to grow your career
- Long-term stability with a family-owned business that invests in its people
- CMV Care driven by Sonder, including industry-leading 24/7 wellbeing, safety and support tools
- A workplace culture that values loyalty, teamwork, and collaboration
About the Role
As a Service Advisor, you will
- Greet and assist customers in person and over the phone
- Accurately document repair orders and define work scope
- Identify customer needs and recommend suitable service options
- Manage bookings and liaise with technicians and service department
- Prepare quotes, process payments, and handle warranty claims
- Identifying opportunities to offer additional services and value-added solutions.
- Managing customer expectations and resolving queries with professionalism and care.
- Maintaining accurate customer and vehicle records.
What We're Looking For
- Experience in automotive, transport or a service-based environment is preferred, but not essential
- Strong administrative, organisational and communication skills
- Confidence managing customer expectations and coordinating multiple jobs
- Someone who genuinely enjoys helping people and thrives on finding solutions
- A calm, practical approach in a fast-paced environment
- The ability to work independently and contribute positively to the team
About Us
South Central Truck & Bus is the sole SA distributor for MACK, UD, and Volvo Truck & Bus.
As part of the CMV Group, we've been proudly Australian owned for over 92 years, employing 2,000+ staff nationwide.
Our core values – Safety First, Can Do, Ask The Question, Do the Right Thing, and Mutual Respect – drive everything we do.
If you're a customer-focused professional looking to build a long-term career in the transport industry, we'd love to hear from you.
Service Advisor in Adelaide employer: CMV Group
CMV Group offers a dynamic work environment that fosters professional growth and innovation, particularly in the fields of Data & AI and quality assurance. Employees benefit from a strong focus on safety, ongoing training, and opportunities for career progression within a well-established family business. The company values data-driven decision-making and encourages collaboration across teams to enhance customer experience and operational excellence.
