At a Glance
- Tasks: Own workforce forecasting and scheduling for client services across multiple channels.
- Company: Join CMC Markets, a leading fintech company in ANZ.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by optimising client service operations with data-driven insights.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 63000 - 77000 $ per year.
CMC Markets is seeking an experienced Workforce Planner to join the Client Services team in ANZ.
You will own workforce forecasting, scheduling and real-time performance across voice, chat, email and other channels, ensuring the right people with the right skills are available when clients need them.
Reporting to the Head of Client Services ANZ, you will partner with operations and technology to turn data into insights, identify risks and improve capacity planning.
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Strategic Workforce Planner in Willoughby employer: CMC Markets
At CMC Markets, we pride ourselves on being an exceptional employer in the fintech industry, offering a vibrant work culture that fosters collaboration and continuous learning. With generous leave benefits, including extra days for service and a birthday off, alongside a dedicated wellbeing hub and exciting office perks, we ensure our employees thrive both personally and professionally. Join us in our Sydney office to be part of a dynamic team where your contributions make a meaningful impact in the world of financial operations.
