At a Glance
- Tasks: Lead data-driven scheduling and workforce forecasting to enhance customer service.
- Company: Join CMC Markets, a leader in delivering exceptional client experiences.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on innovation and career development.
- Why this job: Make a real impact by optimising workforce performance and client satisfaction.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 63000 - 77000 $ per year.
CMC Markets is seeking an experienced and analytical Workforce Planner to join our Client Services team and shape how we deliver exceptional customer experiences. You'll own workforce forecasting, scheduling and real-time performance across multiple service channels, ensuring our people are supported and our clients receive timely, high-quality service.
Reporting to the Head of Client Services ANZ, you'll work with Client Services and Technology teams to turn data into insights, identify risks.
Workforce Planning Analyst in Sydney employer: CMC Markets
At CMC Markets, we pride ourselves on being an exceptional employer in the fintech industry, offering a vibrant work culture that fosters collaboration and continuous learning. With generous leave benefits, including extra days for service and a birthday off, alongside a dedicated wellbeing hub and exciting office perks, we ensure our employees thrive both personally and professionally. Join us in our Sydney office to be part of a dynamic team where your contributions make a meaningful impact in the world of financial operations.
