Service Delivery Coordinator – Kemps Creek in Sydney

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL. Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

The Service Delivery Coordinator, based at our Kemps Creek facility, is responsible for ensuring all inbound, outbound, and inventory operations consistently meet or exceed agreed customer service levels. Acting as the key link between customers and warehouse operations, this role facilitates effective communication, coordinates customer requirements, and ensures the timely resolution of operational needs to deliver exceptional customer outcomes. This role is offered on a secondment basis until 01.02.2028 to cover for parental leave.

WHAT ARE YOU GOING TO DO?

• Act as the main point of contact for customer enquiries, including inbound, outbound, inventory, product launches, and urgent requests.
• Provide timely updates to customers regarding the status of their orders, deliveries, and any changes or issues.
• Act as the key interface between customers, Key Account Manager and Operations to ensure SLA's are achieved/met.
• Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action.
• Process work orders for customers in our warehouse management systems (WMS).
• Input production requests, such as kitting and de-kitting, into WMS with accuracy and within specified timeframes.
• Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns.
• Track and report on contractual KPIs, ensuring SLAs are met and identifying any areas for improvement.
• Provide monthly data and reports to the billing team to ensure customer invoicing is accurate.
• Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs.
• Attend weekly customer meetings, representing Service Delivery team in discussions on service levels, performance, and upcoming needs.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has experience in a service delivery or coordinator role within logistics / supply chain, together with:

• Experience generating reports and managing data accurately.
• Proficiency in Excel, including data reporting and analysis.
• Strong understanding of warehouse operations and order management.
• Strong communication and stakeholder management skills.
• Ability to resolve issues efficiently and proactively.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning - our global online platform with more than 1,000 courses - early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.