At a Glance
- Tasks: Support gyms with software training and customer service while working from home.
- Company: Join ClubWise, a leader in gym management software with a global presence.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on training and customer success.
- Why this job: Make a real difference in the fitness industry by helping clubs thrive.
- Qualifications: Experience in gym management software and a passion for customer service.
The predicted salary is between 56700 - 69300 $ per year.
Club Wise supports over 600 gyms across Australia with our cloud-based gym management software.
We are currently looking for a Customer Success Consultant to join the team.
This is a work from home role so you can be anywhere in Australia.
If you have the technical ability to master a feature-rich software product, possess the skills required to provide exemplary customer service, and can manage demanding customer expectations, then we want you!
Who are we?
Club Wise is a market leader in club management software.
Our complete club operating system manages the full member lifecycle including prospect marketing, point of sale, member management, mobile apps, and integrations to payment, security and other systems.
We partner with over 1,000 clubs globally helping them grow membership, retain existing members, and achieve efficiency in their operations.
About the role
You will provide remote and in house training on best practice processes and new Club Wise features.
You will aid in developing new features by working with customers and our product team to understand requirements.
You will provide phone and email support to ensure best practice processes are understood and followed within the Service Level Agreement (SLA).
You will conduct regular database health checks to identify learning gaps.
You will assist in the configuration of new clubs, ensuring the setup is in accordance with your customer's specifications.
You will keep track of the progress of all new club setups and report to relevant stakeholders.
You will perform account management duties, when required, to ensure a good customer experience and maximise the customer's utilisation of Club Wise.
To be successful in this role, you will need
Previous operational experience using gymmanagement software in a health club environment.
Previous customer service role experience, thriving on delivering excellent customer support and training.
Previous operational experience working with Club Wise (preferred).
Excellent communication skills both verbal and written.
Excellent organisational skills and attention to detail.
Excellent, articulate telephone manner.
To be a fast learner who is or can quickly become a Club Wise expert.
To accurately diagnose and provide quality analysis of an issue and see it out to final resolution meeting to our SLA.
The ability to work under pressure whilst remaining professional.
The ability to work in a shift rotation, normal hours being 9am to 5pm Mon to Fri.
To be an Australian Permanent Resident or Citizen.
Success Consultant in Sydney employer: Clubwise Software
Clubwise Software offers a flexible work-from-home environment, allowing employees to work from anywhere in Australia. The company is dedicated to providing exemplary customer service and supports professional growth through training on best practices and new features. With a focus on helping gyms grow and retain memberships, Clubwise fosters a culture of efficiency and innovation.
