At a Glance
- Tasks: Welcome guests and provide top-notch customer service with a smile.
- Company: Join a vibrant hospitality team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a supportive team and growth potential.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Strong communication skills and previous front office experience preferred.
The predicted salary is between 24300 - 29700 $ per year.
As a Guest Relations Officer, you will have a friendly, can-do attitude and a passion for delivering exceptional customer service.
Key responsibilities
- Guest check in and out
- Attending to incoming calls and emails
- Providing a high level of customer service
- Assist with guest bookings and enquires
- Processing of financial transactions and daily reconciliation
- Daily liaison with other departments
- Up to date knowledge of all products, facilities and promotions
- General cleaning and room checks
About you
- Excellent communication skills and attention to detail
- Previous front office/reception experience, preferably in the hospitality industry
- Strong computer literacy. PMS experience in Amadeus highly regarded
- Positive and motivated team player
- Availability to commit to a 24/7 rotating roster including evenings, weekends and public holidays
- #J-18808-Ljbffr
Guest Relations Officer employer: Club Macquarie
Club Macquarie offers a dynamic work environment where employees can thrive in customer service roles across various functions, including bistro and guest relations. The company values teamwork and provides opportunities for professional growth, particularly in the hospitality sector. Staff members enjoy flexible working hours, including shifts on weekends and public holidays, which can accommodate diverse schedules.
We think you need these skills to ace Guest Relations Officer
Customer Service
Communication Skills
Attention to Detail
Front Office/Reception Experience
Computer Literacy
PMS Experience (Amadeus)
Team Player
