At a Glance
- Tasks: Deliver exceptional customer service at the front desk and manage guest check-ins and enquiries.
- Company: Club Macquarie, a vibrant venue in Newcastle, NSW.
- Benefits: Flexible hours, friendly team environment, and opportunities for growth.
- Other info: Perfect role for those passionate about customer service and hospitality.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Experience in hospitality and strong computer skills; Amadeus PMS knowledge is a plus.
Club Macquarie in Newcastle, NSW, is seeking a friendly Guest Relations Officer to deliver outstanding customer service at the front desk.
You will handle check-in/out, guest enquiries, bookings, and daily financial transactions while staying aligned with promotions and facilities knowledge.
Ideal candidates will have hospitality front-office experience and strong computer literacy; Amadeus PMS experience is highly regarded.
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Guest Experience Specialist employer: Club Macquarie
Club Macquarie offers a dynamic work environment where employees can thrive in customer service roles across various functions, including bistro and guest relations. The company values teamwork and provides opportunities for professional growth, particularly in the hospitality sector. Staff members enjoy flexible working hours, including shifts on weekends and public holidays, which can accommodate diverse schedules.
