Cloudbeds is seeking an experienced Customer Support Manager for APAC to lead a remote team of Customer Support Leads delivering exceptional service to hoteliers worldwide. The role requires firsthand hotel operations insight, strong leadership, and a hands-on approach to escalations and customer outcomes.
You will drive key metrics, coach teams, and collaborate across Product and Engineering to scale support quality.
APAC Customer Support Manager — Hotel Ops Leader (Remote) employer: Cloudbeds
Cloudbeds is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to lead, innovate, and grow. With a remote-first approach, the company offers flexible working arrangements, generous parental leave, and professional development opportunities through Cloudbeds University, ensuring that every team member can thrive in their career. Join a passionate team of hospitality and tech experts dedicated to transforming the industry while enjoying unique benefits like Monthly Wellness Fridays and a supportive environment that values diversity and inclusion.
