At a Glance
- Tasks: Coach founders through business challenges and help them achieve their goals.
- Company: Dynamic business advisory firm focused on empowering entrepreneurs.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on client success and personal development.
- Why this job: Make a real difference in the success of innovative businesses.
- Qualifications: Strong communication skills and ability to analyse business metrics.
The predicted salary is between 41850 - 51150 $ per year.
Client Success Manager, Business Advisory
You'll manage a portfolio of founders, coach them through business problems and follow up on what they commit to doing.
You'll also handle renewals and upgrades when there's a clear reason for a client to continue or expand their work with us.
You need to be able to look at a founder's numbers, ask the right questions and make a recommendation you can explain.
A good session ends with specific actions and deadlines.
The work continues between calls.
Key responsibilities
- Run a 30-minute advisory session with each client every 10 to 14 days
- Review inquiries, appointments booked, attendance, sales conversion and cash collected to identify where the client needs to improve
- Agree on two or three actions, assign deadlines and follow up on progress
- Support clients in Slack between sessions and address missed appointments or stalled work
- Coordinate with the delivery team and CS administrator so client assets are completed, launched and used
- Manage renewal and upgrade conversations, including the sale when the next step fits the client's needs
- Keep client notes, next steps and risks current, and raise issues early
About you
Able to look at a founder's numbers, ask the right questions and make a recommendation you can explain
About us
Our client provides business advisory services to founders of coaching, consulting, education and professional service businesses.
They help clients identify what's holding back growth and improve their sales and marketing.
The delivery team builds the ads, videos and landing pages that support that work.
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Client Success Manager, Business Advisory employer: Closers IO, Inc.
Closers IO, Inc. offers a dynamic work environment where employees can engage directly with founders and help them navigate business challenges. The company emphasizes professional development through regular coaching sessions and actionable feedback, fostering a culture of continuous improvement. Employees have the opportunity to work collaboratively with clients and internal teams, ensuring that their contributions lead to tangible results.
