At a Glance
- Tasks: Coordinate client care, manage schedules, and ensure smooth service delivery.
- Company: Client Centred Home Care, a boutique care provider in Southeast Queensland & Northern NSW.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Join a passionate team dedicated to quality care and community support.
- Why this job: Be the backbone of care coordination and make a difference in clients' lives.
- Qualifications: Certificate III or IV in Community Services preferred; strong organisational skills required.
The predicted salary is between 60750 - 74250 $ per year.
We have 2 x positions for full time Care Coordinators available to join our team! This is a great role for someone who thrives on organisation, loves problem-solving, and enjoys being the go-to person keeping everything running smoothly behind the scenes.
You'll play a pivotal role in making sure our clients receive consistent, well-coordinated care, working closely with our Complex Health Manager - RN (CHM), support workers, and the wider care team. You'll coordinate and maintain client rosters, making sure schedules reflect the supports each client has approved, and that any changes are communicated promptly to clients and support workers.
You'll be a day-to-day point of contact for scheduling and service delivery queries, checking in regularly with clients to make sure things are running as they should be. When something needs a closer look like a rostering gap, a change in circumstances, a support worker concern, or the early stages of an incident, you'll know when to step in and coordinate a response, and when to bring it to the CHM. This role doesn't carry clinical decision-making or case management responsibility, but sound judgement about when to step in and coordinate a response is at the heart of it.
You'll also provide administrative support to the CHM, help keep client documentation and records up to date, and pitch in on recruitment admin like scheduling interviews when needed.
About us
Client Centred Home Care (CCHC) is a boutique company based throughout Southeast Queensland & Northern NSW that was developed to offer an improved model of care based on choice, continuity, and quality care. Delivering outstanding Community Nursing and Support Services is just one of the ways that we care for our community. We provide flexible, supportive, individualised service through a team of qualified, dedicated and caring professionals. Our passion for all people is reflected in the way we do our work and live our values every day.
About you
To be successful in this role, ideally you will have:
- Certificate III or IV in Community Services, or a related field (or equivalent experience)
- Experience in a scheduling, rostering, coordination, or administrative support role
- Strong organisational, time management and prioritisation skills, with the ability to manage multiple client schedules at once
- Excellent communication and interpersonal skills, comfortable liaising professionally with clients, families and support workers
- Sound judgement in knowing when a matter needs to be escalated, rather than resolved independently
- High attention to detail and accuracy in record-keeping and rostering
- Proficiency in Microsoft Office 365 and rostering/scheduling systems, or the ability to pick these up quickly
- A collaborative approach and comfort working under direction within a team environment
- Experience using a rostering or scheduling system, and/or experience within the Disability, Aged Care or Community Services sector, would be highly regarded.
A Blue Card and NDIS Worker Screening Clearance (or willingness to obtain), and a current Australian Driver's Licence are must-haves for this role.
Care Coordinator employer: Client Centred Home Care
Join a supportive and collaborative team in Southport as a Clinical Case Manager, where you can make a real difference in the lives of clients through high-quality, client-centred care. Enjoy structured work hours with no weekend shifts, competitive salary, and ample opportunities for professional growth and development in a dynamic environment that values your expertise and passion for nursing.
