Incident Shift Lead (Incident Management)
Canberra, ACT | Full Time | Defence Environment
Cleared are partnering with a leading Defence technology organisation to identify an experienced Incident Shift Lead to join a high-performing Enterprise Operations Centre supporting critical Defence systems and services.
This position sits within a 24/7 operational environment responsible for monitoring, incident response and service continuity across secure Defence networks. Working on a rotating 12-hour shift roster, you will lead the shift team, coordinate major incidents, oversee operational activities and ensure services remain stable, secure and available.
Key Responsibilities
- Lead and coordinate the Enterprise Operations Centre team during your assigned shift.
- Manage and drive resolution of Priority 1 and Priority 2 incidents from identification through to restoration of service.
- Monitor critical environments and ensure operational issues are responded to and escalated appropriately.
- Coordinate technical teams and stakeholders during major incidents.
- Ensure operational tasks and service requests are completed within agreed service levels.
- Produce detailed shift handover reports, incident documentation and operational records.
- Maintain high standards of service delivery and drive adherence to established operational processes.
- Mentor and support team members while fostering a culture of continuous improvement.
- Identify recurring issues and recommend preventative actions to improve service stability and performance.
About You
To be successful in this role, you will have:
- Experience working within an IT Operations, Service Desk, Network Operations Centre (NOC), Security Operations Centre (SOC) or similar operational support environment.
- Demonstrated experience leading teams or coordinating major incidents in a production environment.
- Strong understanding of Incident, Problem and Change Management processes.
- Experience using monitoring and operational management tools.
- Strong stakeholder engagement and communication skills.
- Ability to make decisions and remain calm under pressure during critical incidents.
- Experience working within structured IT service delivery environments.
- Willingness to work a rotating 12-hour shift roster, including nights, weekends and public holidays.
Highly Regarded
- ITIL Certification.
- Experience supporting Defence, Federal Government or other highly regulated environments.
- Previous experience within a Network Operations Centre or Enterprise Operations Centre.
- Exposure to service management frameworks and operational governance processes.
Security Requirements
- Australian Citizenship is essential.
- An active NV2 Security Clearance is highly desirable.
- Candidates holding an NV1 Security Clearance who are eligible for clearance uplift are also encouraged to apply.
- Previous experience working within secure Defence environments will be highly regarded.
What's On Offer
- Opportunity to support mission-critical Defence capabilities.
- Join a large-scale operational environment with significant responsibility and visibility.
- Work alongside experienced infrastructure, operations and service management professionals.
- Long-term career growth within a secure and technically complex environment.
#J-18808-Ljbffr
Incident shift Lead in Canberra employer: Client 1
Join a highly respected organisation in Canberra that values integrity, collaboration, and professional growth. As a Finance & Accounting Operations Deputy Manager, you will benefit from a supportive work culture that encourages innovation and continuous improvement, while also enjoying opportunities for career advancement within a complex and regulated environment. With a focus on strong financial controls and stakeholder engagement, this role offers a meaningful chance to make a significant impact in the finance sector.
