At a Glance
- Tasks: Provide top-notch AV support for meetings and events in a premium Innovation Centre.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse workplace encouraging applications from all backgrounds.
- Why this job: Be the tech hero ensuring seamless experiences for executives and customers.
- Qualifications: 5+ years in IT support with strong AV and troubleshooting skills.
The predicted salary is between 115000 - 115000 $ per year.
We're seeking an experienced IT AV Support Engineer to join a high-performing team responsible for supporting executive briefing rooms, customer demonstrations, leadership meetings, and large-scale events within a premium Innovation Centre environment. This is an ideal opportunity for someone who enjoys audiovisual technology and thrives in a customer-facing role where attention to detail and service excellence are critical. You'll play a key role in ensuring meeting rooms, collaboration technologies, and event spaces are operational, reliable, and ready to deliver a seamless experience for executives, customers, and stakeholders.
What You'll Be Doing
- Provide end-to-end AV support for executive briefings, customer demonstrations, meetings, and events.
- Conduct room sweeps, readiness checks, dry runs, and technology testing before scheduled sessions.
- Deliver white-glove support to senior executives, customers, and key stakeholders.
- Support and troubleshoot Zoom Rooms, meeting room technologies, audio visual equipment, desktops, laptops, and mobile devices.
- Investigate and resolve incidents through the ITSM platform, ensuring SLA compliance and accurate documentation.
- Work closely with internal engineering teams, AV vendors, and support partners to resolve complex issues.
- Monitor meeting room health and proactively address technology issues before they impact users.
- Assist with event support and coordination across multiple executive briefing rooms and event spaces.
About You
You'll bring a combination of strong technical capability, excellent communication skills, and a genuine passion for customer service. You'll ideally have:
- 5+ years' experience in onsite IT support, desktop support, AV support, or end-user services.
- Strong experience supporting audiovisual systems and meeting room technologies.
- Hands-on experience with Zoom Rooms and collaboration platforms.
- Experience working with ticketing or ITSM platforms such as ServiceNow.
- Strong troubleshooting skills across hardware, operating systems, peripherals, and collaboration technology.
- The ability to confidently support VIP and executive-level stakeholders.
- Excellent communication and stakeholder management skills.
Nice to Have
- Experience supporting Executive Briefing Centres, Innovation Centres, or customer demonstration environments.
- Advanced Zoom Room administration experience.
- Exposure to MAC environments.
- Basic networking knowledge including LAN, Wi-Fi, and VPN technologies.
- Experience coordinating external AV vendors and service providers.
At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please let us know.
IT AV Support Engineer in Sydney employer: Clicks IT Recruitment
Clicks IT Recruitment is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Melbourne. With a strong focus on employee growth, we provide ample opportunities for professional development and hands-on experience in transformative projects within the utilities sector. Our commitment to work-life balance and a supportive team environment makes us an attractive choice for those seeking meaningful and rewarding employment.
