Senior Technical Customer Support Engineer – Australia in Brisbane

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video.

You will be owning a wide variety of tasks:

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
• Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.
• Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers.

You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone. You will build strong, trusted relationships with colleagues, customers, and partners.

What you bring along:

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet.
• You are self-driven, curious, and eager to continuously learn and grow.

Bonus points:

• Experience with ClickHouse.
• Experience with OSS and open-source technologies, as a user, community member, or contributor.
• Experience with Azure, GCP or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

Perks:

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you are a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.