At a Glance
- Tasks: Process policy alteration requests and assist with customer queries in a supportive team environment.
- Company: Join ClearView, an ASX-listed life insurance company committed to integrity and collaboration.
- Benefits: Enjoy flexible working arrangements, extended parental leave, and generous annual leave.
- Other info: Access to LinkedIn Learning and a rewards program to celebrate your achievements.
- Why this job: Make a meaningful impact while balancing work and life in a dynamic role.
- Qualifications: Experience in life insurance or customer service, with strong communication and time management skills.
The predicted salary is between 62100 - 75900 $ per year.
Full-time or Part-time (3–5 days per week) | Hybrid Working
Looking for a role that offers flexibility, meaningful work and the opportunity to build your career in Life Insurance?
Whether you're looking for a full-time opportunity or prefer to work 3–4 days per week, we'd love to hear from you.
We're committed to finding the right person and are happy to offer flexible working arrangements that support work-life balance
We also welcome candidates from a variety of claims backgrounds. If you've worked in Life Insurance (Retail or Group), Superannuation, or Workers' Compensation.
Role Summary
This role is responsible for the processing of policy alteration requests and functions for Clear View’s Life Insurance products in accordance with Financial Services procedures and guidelines.
Primary Responsibilities
- The administration of all alteration requests for Inforce Policies
- Responding to Adviser and Customer queries in writing and/or telephone
- Meeting all service standards and quality objectives
- Clear View takes its Work, Health and Safety (WHS) obligations seriously. All employees must follow policies which are located on our intranet Connect.
- Secondary Responsibilities
- Learning process and assisting the Rollovers team from time to time
- Filing/scanning
- Banking
- General Office Administration
Qualifications & Skills Required
- Life Insurance knowledge
- Customer Service Orientation
- Time Management
- Communication skills - both verbal and written
- Attention to detail
- Ability to work as one team
- Complaint resolution skills
- Microsoft Office Experience
Why Us? Our benefits
Clear View is an ASX-listed Australian life insurance business.
For over a decade we’ve served our customers with a clear vision: to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.
- Values: Integrity, Collaboration, Authenticity, Persistence
- Some Of Our Benefits Include"
- Workplace flexibility - We have a hybrid working model, giving you to opportunity to work from home 2 days per week.
This gives you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.
- Employee Referral Program - successfully refer a friend and receive $1,000
- Extended Parental Leave - 16 weeks paid Parental leave cover on top of government leave for all genders
- Additional Leave - More Time to Recharge – Receive 5 weeks of annual leave, with bonus leave days and additional paid leave over the festive period.
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Linked In Learning - Over 6,000 Courses and accreditations available to all staff, 24/7 - helping you to grow and progress in your career
- Reward & Recognition Program - Quarterly & Annual Awards celebrating employees and teams who are exceptional in living the Clear View values
- Staff Discounts - 27.5% discount on Clear View's life insurance product, Clear Choice
- Study Assistance - Clear View promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams
- Fitness First Bond Street - 25% discount for our Sydney staff
- #J-18808-Ljbffr
Operations Consultant in Sydney employer: ClearView
As a Team Manager in Operations, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our hybrid working model allows for flexibility while fostering a culture of collaboration and accountability, ensuring you can lead your team to achieve exceptional customer outcomes. With a strong focus on continuous improvement and compliance, we empower our employees to take ownership of their roles and contribute meaningfully to the organisation's success.
