Risk Manager, Operations First Line Risk in Sydney

ClearView is now part of Zurich, bringing together the best of both worlds. ClearView is entering an exciting new chapter following its acquisition by Zurich Australia. Join ClearView and help shape what's next. As we bring our businesses together, ClearView will continue to operate as a distinct business. For new employees joining, you'll be employed by Zurich and work within the ClearView business. This creates a unique opportunity to contribute to a business with a strong identity, great culture, and entrepreneurial spirit, while also benefiting from the scale, stability and global opportunities that come with being part of Zurich.

As Zurich and ClearView come together, you'll have the opportunity to play a key role in shaping the future, contributing to our long-term growth ambitions, digital transformation agenda and commitment to delivering outstanding outcomes for customers. We understand that candidates may have questions about the transition. We're committed to being open, transparent and supportive throughout the recruitment process, ensuring you have the information you need to make an informed decision about joining us and being part of what comes next.

Role Summary

This role will focus primarily on incident management for the Operations business. Having robust and effective incident management processes and procedures in place is critically important for ClearView to meet its regulatory obligations and serve its customers. The successful candidate will be responsible for the day-to-day management of incidents and will be tasked with driving meaningful and measurable improvements in our incident management capabilities and performance.

Primary role responsibilities

• Own the end-to-end incident management process for the Operations business, including:
• Triage of new incidents
• Working with stakeholders to understand incident root cause, impact, and required action plans
• Working with stakeholders to ensure actions are completed by the due date and incidents are closed by the target closure date
• Leading activity for complex incidents including where incident resolution is dependent on teams outside Operations
• Achieve incident management KPIs including aging and closure of incidents
• Support and or lead remediation activities as required
• Provide relevant reporting to key stakeholders to improve visibility of incident management performance and empower leaders to actively manage open incidents
• Provide education, training, and support to Operations staff on incident management policy and process

Improvement Focus

• Collaborate with key stakeholders and determine the optimal operating model for managing incidents
• Work with stakeholders to implement and embed the operating model
• Continuously look for ways to make the incident management process more efficient, balancing the needs of Operations and other internal stakeholders
• Conduct periodic analysis of incident data and use insights to improve the risk and control environment

Secondary role responsibilities

• As required, provide support or lead:
• Risk and control identification
• Control testing and assessment
• Risk in change assessments
• Procurement/service provider on-boarding
• Process review and reengineering
• Support with internal and or external audits

Relevant tertiary qualifications

• RG146 compliant - mandatory
• Prior experience in a Risk or Compliance role
• Knowledge of Life Insurance product
• Knowledge of the regulatory framework for the Life Insurance industry

Required candidate skills:

• Organised and methodical - You are able to manage several initiatives simultaneously and deliver work on time while looking ahead
• Strong stakeholder management - You are able to work well with other people and lead a group to achieve an outcome when required
• Comfortable providing a different perspective and thinking where appropriate to support informed decision-making
• Analytical - You are capable working with large amounts of data in Excel and extracting insights to drive business improvement. You can create relevant and effective reporting using raw data
• Curious mindset - You are determined to understand issues in full so that the right decisions are made. You will keep digging if things don't add up
• Persistence - You are prepared to keep trying until you succeed
• Demonstrates a structured and systematic approach to managing processes, controls and risk frameworks.

Why Us?

Our benefits: Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave). Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees. Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal. Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality. Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role. Take advantage of global mobility opportunities across more than 200 countries worldwide. Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day. We plant a tree for every new employee. Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity... to name a few. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.