At a Glance
- Tasks: Provide welcoming client service and support clinic operations.
- Company: Join ClearSky Allied Health, a growing multidisciplinary organisation.
- Benefits: Gain valuable experience in a supportive and collaborative environment.
- Other info: Opportunities for professional growth and involvement in business improvement projects.
- Why this job: Be the first point of contact and make a positive impact on clients' journeys.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
The predicted salary is between 49500 - 60500 $ per year.
Help create a welcoming, responsiveand professional experience for every person who connects with Clear Sky Allied Health.
This front-line role combines reception, client service, servicecoordinationandaccurateadministration.
You will support clients throughout their service journey while helping clinicians and operational teams deliver efficient, person-centredallied health services.
Why Join Clearsky?
- Be a valued first point of contact for clients, families, cliniciansand referrers.
- Contribute tosmooth clinic operations and positive client experiences.
- Work collaboratively across support services, clinical and operational teams.
- Build experience across intake, service administration, receptionand business improvement.
- Join a growing multidisciplinary allied healthorganisationguided by clear values.
About The Role?
Reporting to the Support Services Coordinator, you will provide high-quality front-line client service and reception support.
You will coordinate enquiries and appointments, maintainaccuraterecords, andassistclients through intake, onboarding, ongoing serviceadministrationand offboarding.
You will also support clinicians, operational leaders, satelliteofficesand agreed improvement projects.
- What you'll be doing
- Client service and reception
- Provide welcoming and responsiveserviceto clients, visitorsand stakeholders.
- Support daily clinic operations, scheduling, clienttransactionsand enquiries.
- Represent Clear Skyprofessionally and escalation matters appropriately.
- Client administration and service management
- Support client intake, onboarding, transferand offboarding activities.
- Collect, prepareandmaintainclient and clinical information accurately and confidentially.
- Keep files, databasesand administrative records complete and up to date.
- Operational and team support
- Provide administrative, operationaland project support as directed.
- Collaborate with clinicians and operational staff to support service coordination.
- Support satellite-office, workplace, expoand eventlogisticswhenrequired.
- Business improvement
- Identify opportunities to improve front-line interactions and administrative workflows.
- Contribute to capacity-building andbusiness-improvementprojects.
- Support agreed changes to administrative systems and processes.
- What we are looking for
Essential capabilities
- Strong communication, interpersonalandcustomer-serviceskills.
- Ability to manage multiple tasks and stricttimeframeswhilemaintainingaccuracy.
- Competence using Microsoft Office Suite and ability to learn new systems and technology.
- Critical thinking, organisationand confidence monitoring tasks and providing status updates.
- Professional and trustworthy handling of confidential information.
- Collaborative approach, ability to followproceduresand constructive response to changing priorities.
- Current Australian driverlicence.
- Highly regarded
- At least one year of experience in a medical, allied health, alliedpracticeor similar service environment.
- Undergraduate qualification in business, alliedhealthora relatedfield.
- Screening requirements
- Queensland Blue Card, orwillingness and eligibility to obtain.
- Yellow Card issued by Disability Services Queensland, or willingness and eligibility to obtain.
Clear Sky Allied Health is an Equal Opportunity Employer.
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Support Services Officer in Brisbane employer: ClearSky Allied Health
ClearSky Allied Health is an exceptional employer that prioritises teamwork, respect, and excellence in a supportive environment. Located in Southeast Queensland, we offer our Occupational Therapist Team Leaders the opportunity to lead a dedicated team while maintaining clinical practice, ensuring professional growth through ongoing training and development. Our commitment to high-quality, person-centred care, combined with flexible telehealth services, makes ClearSky a rewarding place to work for those looking to make a meaningful impact in the community.
