About the Role
As our Customer Service Manager – QLD, you'll own a very specific portfolio of sites, cleaners and subcontractors across metro and regional Queensland. You'll be the face of Cleancorp in the field, keeping standards high, relationships strong, and operations humming.
This is a field-based role with plenty of travel (including at least one regional trip per month). You'll also be responsible for quoting and upselling one-off cleans and periodicals, with commission paid on what you close.
What You'll Be Doing
Delivering legendary service
Own your client relationships - regular site visits, follow-ups, and next-level service.
Resolve challenges before they ever become problems.
Leading cleaning performance
Build great working relationships with your cleaning teams.
Deliver feedback and coaching that actually helps people improve, and makes them feel supported.
Conduct regular audits and safety checks - nothing gets past your eye.
Ensure Cleancorp's quality, safety and environmental benchmarks are always met.
Spotting & closing opportunities
Quote and secure one‑off and periodic work within your patch.
You'll have sales targets - and you'll earn commission.
Managing your territory like a boss
Maintain CRM and audit data (Salesforce).
Own your schedule, comms, reports, and documentation.
About You
You're organised, positive, resilient, and you love getting things done properly. You're as confident on-site as you are in a Zoom meeting, and you love working in an environment where the bar is high and the feedback is real.
Candidates must be Australian citizens or permanent residents to be eligible for this position.
Here's what you bring:
- Previous experience managing a B2B portfolio in the commercial cleaning industry in a customer service role.
- Strong people skills - with clients, cleaners, subbies, and your team
- Natural problem-solver with a "how can we fix this" mindset
- Proactive, accountable and able to manage your own time like a pro
- A solid communicator - clear, kind and honest
- Willing and able to travel regularly, including to regional QLD
- You must have a full and valid driver's licence
- You must hold a current Working with Children Check (Blue Card in QLD) and a current Police Check to be eligible for this role.
Ready to Join a Winning Team?
This isn't just a job. It's an opportunity to grow, contribute and thrive inside a team that's raising the standard for an entire industry. You've probably already heard of us, seen us everywhere on social media and particularly, LinkedIn. This is an extremely rare opportunity to join the fastest growing commercial company in Australia – and we have all the awards to prove it.
Thank you for considering Cleancorp as your next move we appreciate your time and effort. Please note only shortlisted candidates will be contacted.
At Cleancorp, our values are grounded in equity, diversity, and inclusion, and we are committed to creating a workplace that truly reflects the communities we serve. We actively foster a culture where everyone can participate fairly, feel respected, and thrive. This commitment is evidenced through strategies that support the careers of Aboriginal and Torres Strait Islander peoples, women, people living with a disability, those from culturally and linguistically diverse backgrounds, and members of the LGBTIQ+ community. We also provide flexible work options for eligible staff to ensure our team members can balance their work and personal lives. We welcome and encourage applications from candidates of all backgrounds.
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Customer Service Manager - QLD in Brisbane employer: Cleancorp
Cleancorp is not just a workplace; it's a thriving community where your contributions are valued and recognised. As the #1 Best Place to Work in 2025, we foster a culture of honesty and collaboration, ensuring that our team members can focus on what they do best—building relationships and closing deals without the burden of office politics. With competitive remuneration, a supportive environment, and opportunities for professional growth, joining us means being part of a mission-driven company that prioritises both employee satisfaction and exceptional service delivery.
