At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries in a fast-paced team.
- Company: Join Cleanaway, Australia's leader in sustainable waste management solutions.
- Benefits: Attractive salary, paid parental leave, and great company perks.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a positive impact while helping customers and contributing to sustainability.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Join Australia's leader in sustainable, total waste management solutions.
About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
The Opportunity
Are you passionate about delivering great customer service and enjoy being part of a supportive, fast-paced team?
We're looking for a motivated and customer-focused individual to join our Customer Care team, where you'll play an important role in creating positive customer experiences every day.
Reporting to the Customer Care Floor Lead, you'll be the first point of contact for our Commercial & Industrial (C&I) and Municipal Council customers, providing exceptional service, resolving enquiries and ensuring customers receive timely and effective support.
Key Responsibilities
- Respond to inbound customer calls and emails, providing friendly, professional and efficient service.
- Coordinate service bookings and process customer requests accurately and efficiently.
- Investigate and resolve customer enquiries and complaints, ensuring positive outcomes.
- Maintain accurate and up-to-date customer information using Salesforce and other internal systems.
- Work closely with operational teams to coordinate services and ensure customer needs are met.
- Develop and maintain strong working relationships with customers and internal stakeholders.
About You
- Previous experience in customer service, a contact centre or a similar customer-facing role.
- Excellent communication and interpersonal skills, with a confident and professional phone manner.
- Strong problem-solving skills, with the ability to remain calm and solution-focused in challenging situations.
- Excellent attention to detail, organisational skills and the ability to manage competing priorities in a fast-paced environment.
- A proactive, team-first attitude, with the ability to work independently and confidently navigate CRM systems such as Salesforce.
- Attractive salary package
- Paid parental leave
- Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!
- Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Join us on our exciting journey towards a sustainable future.
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Customer Service Officer employer: Cleanaway
Cleanaway Waste Management is an exceptional employer, offering a dynamic work culture that prioritises sustainability and innovation. As a Senior Data Analyst, you'll have the opportunity to collaborate with diverse stakeholders, driving impactful data solutions while enjoying a comprehensive benefits package, including paid parental leave and employee share plans. With a commitment to employee growth and a focus on health, safety, and environmental performance, Cleanaway is dedicated to fostering a supportive environment where your contributions truly matter.
