At a Glance
- Tasks: Respond to customer queries and manage relationships with stakeholders.
- Company: Join TOMRA Cleanaway, Australia's leading container deposit scheme operator.
- Benefits: Competitive salary, learning opportunities, employee share program, and great staff benefits.
- Other info: Encourages diversity and inclusion; all ages welcome to apply.
- Why this job: Be part of a diverse team delivering world-class customer service.
- Qualifications: Exceptional phone manner, organisational skills, and experience with CRM tools preferred.
The predicted salary is between 49500 - 60500 $ per year.
TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider.
Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets.
We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.
- Your new role
- Respond to internal and external customer queries.
- Answering phone calls on first ring.
- Manage relationships between stakeholders and provide first line resolution.
- Manage customer complaints to resolution, following set procedures.
- Your skills and experience
- Exceptional phone manner
- Highly organised
- Excellent communication and time management skills
- Intermediate skills in MS office suite are required
- Previous experience using CRM tools e. g., Sales Force would be highly regarded
- Understanding of urgency and working towards set KPIs and SLAs
What we offer
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network of business partners
- Employee share program
- Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion.
Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.
#J-18808-Ljbffr
Customer Service Officer in Sydney employer: Cleanaway Waste Management
Cleanaway Waste Management is an exceptional employer that values innovation and collaboration, providing a dynamic work environment where payroll data experts can thrive. With a strong focus on employee growth and development, you will have access to comprehensive training programs and opportunities to work alongside industry leaders in a supportive culture. Located in a vibrant area, Cleanaway offers unique advantages such as flexible working arrangements and a commitment to sustainability, making it a rewarding place to build your career.
Contact Details:
Cleanaway Waste Management Recruitment Team
