At a Glance
- Tasks: Be the first point of contact for customers, resolving enquiries and delivering exceptional service.
- Company: Join Cleanaway, Australia's largest waste management company focused on sustainability.
- Benefits: Attractive salary, career development, paid parental leave, and great company perks.
- Other info: Diverse and inclusive workplace with opportunities for all backgrounds.
- Why this job: Make a real impact in creating a sustainable future while growing your career.
- Qualifications: Experience in customer service, strong communication skills, and a team-first attitude.
The predicted salary is between 62100 - 75900 $ per year.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. Join us and contribute to making a sustainable future possible, together!
The Opportunity
Reporting to the Customer Care Floor Lead, you'll be the first point of contact for our Commercial & Industrial (C&I) and Municipal council customers, delivering exceptional service and helping resolve a variety of customer enquiries.
Your Day-to-day Responsibilities Will Include:
- Managing inbound customer calls and emails
- Booking services and processing customer requests
- Investigating and resolving service enquiries and complaints
- Updating and maintaining customer records in Salesforce and other systems
- Coordinating with operational teams to ensure customer outcomes are achieved
- Building positive relationships with customers and internal stakeholders
About You
- Prior experience in a customer service, or contact centre role
- Strong communication skills and a professional phone manner
- The ability to stay calm and solution-focused in challenging situations
- Strong attention to detail and organisational skills
- A proactive approach and the ability to work independently
- A genuine team-first attitude and willingness to support colleagues
- Experience using Salesforce or similar CRM systems is desirable
Why join Cleanaway?
We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.
Attractive salary package
- Career development opportunities
- Paid parental leave
- Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!
Our Process
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
Join us on our exciting journey towards a sustainable future.
Customer Service Officer employer: Cleanaway Waste Management
Cleanaway Waste Management is an exceptional employer that values innovation and collaboration, providing a dynamic work environment where payroll data experts can thrive. With a strong focus on employee growth and development, you will have access to comprehensive training programs and opportunities to work alongside industry leaders in a supportive culture. Located in a vibrant area, Cleanaway offers unique advantages such as flexible working arrangements and a commitment to sustainability, making it a rewarding place to build your career.
Contact Details:
Cleanaway Waste Management Recruitment Team
