At a Glance
- Tasks: Deliver 5-star customer service and manage customer queries with ease.
- Company: Join TOMRA Cleanaway, Australia's leading container deposit scheme operator.
- Benefits: Enjoy a competitive salary, learning opportunities, and great staff perks.
- Other info: Opportunities for growth and a supportive network await you!
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Exceptional phone manner and experience in data entry required.
The predicted salary is between 47250 - 57750 $ per year.
Who we are
TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider.
Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets.
We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.
- Your new role
- 5 Star Customer Service.
- Data entry.
- Respond to internal and external customer queries.
- Answering phone calls on first ring.
- Manage relationships between stakeholders and provide first line resolution.
- Manage customer complaints to resolution, following set procedures.
- Your skills and experience
- Exceptional phone manner
- Previous experience in data entry
- Highly organised
- Excellent communication and time management skills
- Intermediate skills in MS office suite are required
- Previous experience using CRM tools e. g., Sales Force would be highly regarded
- Understanding of urgency and working towards set KPIs and SLAs
What we offer
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network of business partners
- Employee share program
- Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion.
Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.
- www. TOMRACleanaway. com. au
- #J-18808-Ljbffr
Customer Service Officer in Sydney employer: Cleanaway Careers
Cleanaway Careers offers a dynamic work environment focused on sustainability and innovation in waste management. Employees benefit from diverse roles that contribute to essential services, with opportunities for professional growth and development within a large, ASX-listed organization. The company values teamwork and provides a supportive atmosphere for its staff.
