Customer Support Coordinator & All Rounder
Fun, Friendly & Sociable Culture
Renewable Energy Industry
About Clean Power Australia:
Clean Power Australia is a fast moving and rapidly growing Solar and Battery Installation Business operating across NSW, QLD, ACT & SA. Founded in 2017, by the two directors; CPA has grown into a national business built on one simple mission; make solar and battery solutions accessible, affordable and reliable for every home and business.
About The Role
We are seeking a customer-focused & organised individual to join our vibrant team here at Clean Power Australia as a Customer Support & All Round Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.
Duties & Responsibilities
- Provide exceptional customer service to customers inquiring about solar and battery products & jobs via phone & email - mainly inbound calls with some outbound to do follow ups
- Coordinating & organising internal teams diaries
- Keep customers informed and up to date on enquires during the whole process- when & who is going to be there!
- Work closely with our installation & scheduling team to help schedule jobs& stock
- Organise critical jobs and plan them based on resource availability & priority
- Collaborate internally with cross-functional teams to ensure effective communication and resolution of customer issues
- Maintain accurate and up-to‐date customer records in our database (Monday.com)
Skills & Experience
- Previous experience in a customer service or coordinating role in an office - any industry is welcome!
- Strong communication skills with the ability to explain concepts in a clear and understandable manner
- Excellent problem‐solving abilities and a customer‐centric mindset
- Positive & a team player mindset!
- Dynamic and agile individual - this is a fast moving industry!
- Ability to work in a fast‐paced environment and adapt to changing priorities
- Proficient in using CRM tools
What We Offer
- Full‐time hours Monday - Friday in our brand new office based in Mascot - NO WEEKENDS!
- Office based in Mascot super accessible via train & bus
- Full industry training provided(Solar & Battery)
- Great manager & family‐feel culture - WE ARE A FUN BUNCH!
- Opportunities for professional development and career advancement
- Work with a passionate and dedicated team in the sustainable energy sector
- Come join a entrepreneurial business - no boring corporate, micromanaged environment!
Recruitment Process
The recruitment process will be a phone interview with our Recruitment Manager, Jessica followed by a face to face interview with the hiring manager.
WHV holders welcome to apply if have long‐term plans to stay in Australia i.e de facto visa
Customer Support Coordinator & All Rounder in Sydney employer: Clean Power Australia
Clean Power Australia is an exceptional employer that values outgoing personalities and offers a vibrant work culture where team members can thrive. With competitive pay, generous bonuses, and opportunities for travel across NSW and beyond, employees enjoy a unique blend of professional growth and social engagement. The company fosters a supportive environment with full training provided, making it an ideal place for those looking to make meaningful connections while contributing to a sustainable future.
