At a Glance
- Tasks: Deliver outstanding customer service and support in a fast-paced environment.
- Company: Join Clayton's Towing Service, a leading Queensland family business since 1970.
- Benefits: Above-award wages, flexible shifts, comprehensive training, and career growth opportunities.
- Other info: Be part of a supportive team culture with stability in a respected company.
- Why this job: Make a real difference by helping customers during stressful situations.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
Founded in 1970, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators.
With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.
Join Queensland's Leading Towing & Recovery Team
Are you passionate about helping people and delivering exceptional customer service?
Do you thrive in a fast-paced environment where no two days are the same?
At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour.
As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care.
This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.
- What You'll Be Doing
- Deliver outstanding customer service across a high-volume inbound call environment
- Respond to customer enquiries promptly and professionally
- Assist customers by providing information and connecting them with the right teams
- Work closely with our Dispatch team via phone, radio, and email communications
- Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders
- Support day-to-day administrative functions within the office
- Help create a positive customer experience during what can often be a stressful situation
What We're Looking For
You’ll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.
- Previous experience in a customer service role, with call centre experience highly regarded
- Excellent verbal and written communication skills
- Strong computer and administrative capabilities
- Great problem-solving skills and attention to detail
- The ability to multitask and work effectively in a fast-paced environment
- Strong time management and organisational skills
- A positive attitude and willingness to learn
- Availability to work a rotating roster, including occasional weekends
Why Join Clayton's?
At Clayton's, our people are the heart of our success.
We've been supporting Queensland communities since 1970 and continue to grow because of the dedication of our incredible team.
What We Offer
- Above-award wages
- Day and night shifts available
- Comprehensive onboarding and ongoing training
- Supportive and close-knit team culture
- Genuine career growth and development opportunities
- Employee Assistance Program (EAP)
- Stability with one of Queensland's largest and most respected towing companies
- #J-18808-Ljbffr
Customer Service Representative in Nambour employer: Clayton's Towing Service
Clayton’s Towing is an exceptional employer, offering a supportive and friendly team environment on the beautiful Sunshine Coast. With above award wages, extensive training, and ample opportunities for personal and professional growth, we ensure our Trades Assistants thrive in their roles while contributing to a legacy of excellence in the towing industry. Join us to be part of a dedicated team that values safety, teamwork, and community impact.
