National Pool Service Manager – Pool & Spa Division
Clark Rubber – National Support Office, Hawthorn (VIC)
Clark Rubber is one of Australia's most iconic and trusted retail brands, with a national network of stores and mobile pool service vans. We are continuing to grow and evolve, and we are now seeking an experienced National Pool Service Manager to lead, shape and expand our Onsite Pool Care business across the network.
About the Role
Reporting directly to the General Manager – Pool & Spa Division, this senior leadership role is responsible for the growth, evolution and long-term success of Clark Rubber's pool service operations.
The position focuses on developing strategies, programs, and initiatives that:
- Drive sales and profitability for stores and mobile franchisees
- Expand Onsite Pool Care services and customer acquisition
- Improve technician capability and service delivery
- Enhance customer experience across the network
As the key link between the National Support Office, franchisees, suppliers, and technicians, the National Pool Service Manager ensures Clark Rubber's service offer is consistently positioned, well-supported, and aligned with our brand and growth objectives.
Key Responsibilities
- Develop business plans and initiatives to grow the pool service business nationally
- Support franchisees with sales, profitability, and operational excellence
- Lead recruitment, onboarding, training and retention programs for Pool Technicians
- Drive system development to ensure best-in-class processes for service delivery
- Contribute to network development including mobile vans, acquisitions and new formats
- Implement strategies to grow lead conversions
- Collaborate with Marketing to deliver effective national and local campaigns
About You
To succeed in this role, you will bring a blend of technical, commercial and leadership expertise. Specifically, you will have:
- Minimum 5 years' experience in channel development of a service-related industry
- Strong knowledge of trade services, field servicing, or installations (pool industry experience highly regarded)
- A proven track record in delivering sales and profit budgets
- Experience developing training programs and building technician capability
- Strategic planning and business development experience, ideally in a franchise environment
- Strong financial acumen with the ability to analyse reports and drive improvements
- Exceptional leadership, stakeholder engagement, and communication skills
- A systematic and analytical approach to problem solving
- High computer literacy and ability to work in a disciplined, structured environment
Why Join Clark Rubber?
At Clark Rubber, you will be part of a household Australian brand with a proud history and ambitious plans for the future. This is an opportunity to make a significant impact on a national scale, leading and shaping the success of our growing service business.
We offer a supportive leadership environment, direct involvement with national operations, and the chance to work closely with franchisees and technicians who are passionate about delivering great customer outcomes.
If you're an experienced leader with a passion for building service capability and driving network growth, we would love to hear from you.
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National Pool Service Manager employer: Clark Rubber
At Clark Rubber, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As the National Franchise Growth Manager, you will have the opportunity to lead impactful initiatives in a collaborative environment, with access to professional development and growth opportunities. Our commitment to employee success, combined with our strong presence across Australia, makes us a rewarding place to build your career while contributing to meaningful franchise expansion.
