At a Glance
- Tasks: Manage front desk, greet patients, handle appointments, and troubleshoot hearing aids.
- Company: Family-owned allied health provider with a supportive team culture.
- Benefits: Part-time hours, friendly environment, and training provided.
- Other info: Must be available Monday to Wednesday, 8am - 4pm.
- Why this job: Enjoy variety in a fast-paced role while making a difference in patients' lives.
- Qualifications: Strong multitasking, communication skills, and tech-savvy.
The predicted salary is between 19.8 - 24.2 $ per hour.
Fast-Paced, Varied Role – No Two Days the Same! Part-Time Preferred | Mackay Clinic
Are you an organised, tech-savvy multitasker who thrives in a fast-paced environment where no two days are ever quite the same? We're looking for an energetic and adaptable Client Services Officer/Receptionist to join our Mackay clinic. This role is the sole administration position at the clinic, supported by a wider team located across Queensland including Townsville and Brisbane. You’ll be the welcoming face and central hub of the clinic – handling everything from patient bookings to troubleshooting hearing aids, all while juggling multiple systems and tasks throughout the day. If you enjoy variety, working independently, and being part of a supportive team – this is the role for you!
What You'll Be Doing:
- Managing the front desk: greeting patients, handling appointments, and managing clinic emails
- Taking inbound and outbound calls with professionalism and care
- Using multiple computer systems and platforms throughout the day – often simultaneously
- Processing payments, Medicare claims, bookings and actions following patient appointment
- Troubleshooting and providing basic repairs and support for hearing devices (full training provided)
- Supporting clinic operations with general administrative duties and coordination
What We're Looking For:
- Strong multitasking skills – you’ll be jumping between systems, tasks, and patients all day
- Excellent communication and customer service skills
- A fast learner with strong computer skills (Word, Excel, Outlook) and learning our patient database
- High attention to detail and ability to work independently
- A positive, flexible attitude and a willingness to pitch in wherever needed
The Details:
- Working days: must be available Monday, Tuesday and Wednesday 8am - 4pm.
- Clinic-based role – no work-from-home option
- Supportive and tight-knit team culture, with training provided in all aspects of the role
Why You'll Love It Here:
- You'll never be bored – the days fly by!
- Friendly, down-to-earth small team environment
- A chance to make a genuine difference in patients’ lives
- Work with a family-owned allied health provider that values care and quality
Client Services Officer / Receptionist employer: Clarity Hearing and Balance
Join our Mackay clinic as a Client Services Officer/Receptionist and experience a dynamic work environment where every day brings new challenges and opportunities. As part of a supportive, family-owned allied health provider, you'll enjoy a friendly team culture, comprehensive training, and the chance to make a meaningful impact in patients' lives while developing your skills in a fast-paced setting.
Contact Details:
Clarity Hearing and Balance Recruitment Team
