At a Glance
- Tasks: Deliver exceptional customer service and assist Priority Members at Melbourne Airport.
- Company: Join Europcar, a global leader in mobility services with a vibrant team culture.
- Benefits: Enjoy competitive pay, performance incentives, and extensive employee discounts.
- Other info: Flexible shifts available, with opportunities for career development across AU/NZ.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Sales or customer service experience is preferred; a positive attitude is essential.
The predicted salary is between 24.3 - 29.7 $ per hour.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Priority Officer to join our Melbourne Airport team on a full time basis!
Why join Europcar?
- Competitive hourly rate + shift loadings + uncapped incentives
- Boost your income with our performance-based incentive program
- Six weeks' employer-paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Some of the key responsibilities include:
- Deliver the business promise and expectations of the customer
- Provide express pickup service to all Priority Members, delivering outstanding customer service to members and seek ways in which to improve their experience (offer additional services & products)
- Offer high standard of customer service to all other customers
- Actively seek ways to provide exceptional service into the future
- Ensure all loyalty / priority customers are served in an efficient and effective manner
To be considered, you should possess:
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
Priority Officer in Melbourne employer: CLA Trading Pty Limited
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment in Melbourne that fosters professional growth and development. With competitive salaries, extensive training opportunities, and a strong commitment to employee wellbeing, including six weeks of employer-paid parental leave and 24/7 support, we prioritise our team's success and satisfaction. Join us to be part of a global leader in mobility services, where your contributions directly enhance customer experiences and drive business growth across VIC and TAS.
