At a Glance
- Tasks: Support roadside service and provide admin support to the On Road Support team.
- Company: Join Europcar, a global leader in mobility services with a strong presence in AU/NZ.
- Benefits: Enjoy ongoing training, same-day pay, health insurance discounts, and exclusive employee perks.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a high-performing team and make a real impact in customer service.
- Qualifications: Experience in fleet or frontline roles; customer service skills are essential.
The predicted salary is between 62100 - 75900 $ per year.
Europcar Australia has an exciting opportunity for a Maintenance Coordinator to join our Fleet team in a full-time capacity based in Head Office, Tullamarine Victoria. Reporting to the Head of Fleet, this role is responsible for supporting Roadside service to our customer network across Australia and New Zealand, and providing administrative support to the On Road Support team in their daily activities.
Some of the key responsibilities include:
- Support Roadside service to customer network across AU & NZ
- Support call handling KPIs for Roadside service with maximum customer service in mind
- Support effective use of Manufacturer Roadside service and working as required with manufacturer for improvement
- Assist with Fleet Audits for locations as necessary
- Support in the development and implementation of operational policies and procedures as necessary
- Coordinate the compilation of operational reports as required
- Provide exceptional customer service in line with and to drive national NPS targets
- Support the management of out of service units and expedite their return to service to best position the business to meet utilisation and revenue targets
- Maintain and control the damage portal as required
To be considered for this position you should possess:
- Minimum 12 months' experience in either fleet or frontline operational role
- Background in car rental / travel and tourism industry is desirable
- Mechanical awareness is preferred
- Business qualification or related qualification in logistics highly desirable
- Experience working with Greenway, Ataraxia & IPOS is advantageous
- Proficient in MS Office (Excel, Word and PowerPoint)
- Exceptional customer service skills
- Ability to prioritise and manage time effectively
- Sound interpersonal skills, with the ability to communicate at all levels
In return, the successful candidate will receive:
- Ongoing training and career development opportunities
- Work with a global brand across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Earn cash rewards via our Employee Referral Program
- Discounts on private health insurance with Bupa
- Enjoy car rental, gym, flu shot and other exclusive employee discounts
- Access travel perks through Accor’s All Heartists program
- 24/7 wellbeing support via EAP and the Calm App
- Be part of a supportive, high-performing team culture
Fleet Maintenance Coordinator in Melbourne employer: CLA Trading Pty Limited
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment in Melbourne that fosters professional growth and development. With competitive salaries, extensive training opportunities, and a strong commitment to employee wellbeing, including six weeks of employer-paid parental leave and 24/7 support, we prioritise our team's success and satisfaction. Join us to be part of a global leader in mobility services, where your contributions directly enhance customer experiences and drive business growth across VIC and TAS.
