At a Glance
- Tasks: Resolve complex customer queries and manage escalations in a fast-paced environment.
- Company: Join Europcar Mobility Group, a leader in the mobility sector.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Other info: Dynamic role with opportunities to improve processes and meet KPIs.
- Why this job: Make a real difference by enhancing customer satisfaction and loyalty.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 63000 - 77000 $ per year.
Europcar Mobility Group is seeking a dedicated Escalations Agent for the Head Office in Tullamarine, Victoria.
The role focuses on resolving complex customer queries while maintaining high levels of satisfaction and loyalty in a fast-paced contact centre environment.
You will manage escalations, support with daily inbox tasks, and coordinate case allocation across the team, aiming to meet KPIs and improve processes.
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Escalations Specialist – Customer Care Advocate in Melbourne employer: CLA Trading Pty Limited
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment in Melbourne that fosters professional growth and development. With competitive salaries, extensive training opportunities, and a strong commitment to employee wellbeing, including six weeks of employer-paid parental leave and 24/7 support, we prioritise our team's success and satisfaction. Join us to be part of a global leader in mobility services, where your contributions directly enhance customer experiences and drive business growth across VIC and TAS.
