At a Glance
- Tasks: Assist customers with vehicle rentals and ensure a smooth rental experience.
- Company: Join Europcar, a global leader in mobility services with a vibrant team.
- Benefits: Competitive pay, uncapped incentives, employee discounts, and ongoing training.
- Other info: Flexible shifts, great culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your sales and customer service skills.
- Qualifications: Experience in sales or customer service; strong communication skills required.
The predicted salary is between 19.8 - 24.2 $ per hour.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Launceston Airport and City team on a casual basis!
Why join Europcar?
- A competitive hourly rate + casual loading + generous, uncapped incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
- Great culture, working with an energetic, supportive and high performing team
Key Responsibilities
- Greet customers and assist them in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Address customer inquiries and concerns promptly and professionally
- Inspect vehicles before and after rental periods, noting any damages
- Achieve or exceed sales targets
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles
To be considered, you should possess:
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Strong communication skills and ability to interact with customers
- Computer literacy skills required
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Current and ongoing Australian work rights
- A positive can-do attitude!
Rental Service Officer / Ready Return Officer / Vehicle Service Agent in Launceston employer: CLA Trading Pty Limited
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment in Melbourne that fosters professional growth and development. With competitive salaries, extensive training opportunities, and a strong commitment to employee wellbeing, including six weeks of employer-paid parental leave and 24/7 support, we prioritise our team's success and satisfaction. Join us to be part of a global leader in mobility services, where your contributions directly enhance customer experiences and drive business growth across VIC and TAS.
