At a Glance
- Tasks: Welcome customers and ensure a smooth car return experience at Broome Airport.
- Company: Join Europcar, a global leader in mobility services with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible shifts, and awesome employee discounts on rentals and health insurance.
- Other info: Work in a supportive environment with ongoing training and potential for international opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Customer service experience and a positive attitude are key to success in this role.
The predicted salary is between 19.8 - 24.2 $ per hour.
We are currently seeking a dedicated and proactive casual team member for our Broome Airport location. Reporting to the Station Manager, this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.
Why join Europcar?
- A competitive hourly rate + casual loading + generous, uncapped incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
- Great culture, working with an energetic, supportive and high performing team
Responsibilities
- To greet each customer in a friendly and professional manner in the final stage of their journey
- Ensure that the customers experience has been positive and provide a solution for any issues that have occurred
- Go the extra mile to ensure high quality service and provide a WOW experience for the customer
- Also be of assistance to any customers who are commencing their journey
- Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction
- Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
- Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle
Requirements
- Previous experience in customer service, retail or sales
- Strong communication skills and ability to interact with customers
- Computer literacy skills required
- The ability to work alone and as part of a team
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Current and ongoing Australian work rights
- A positive can do attitude!
Car Return Agent employer: CLA Trading Pty Limited
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment in Melbourne that fosters professional growth and development. With competitive salaries, extensive training opportunities, and a strong commitment to employee wellbeing, including six weeks of employer-paid parental leave and 24/7 support, we prioritise our team's success and satisfaction. Join us to be part of a global leader in mobility services, where your contributions directly enhance customer experiences and drive business growth across VIC and TAS.
