At a Glance
- Tasks: Assist customers with vehicle rentals and promote additional services in a fast-paced environment.
- Company: Join Europcar, a global leader in mobility services with a supportive team culture.
- Benefits: Competitive pay, uncapped incentives, same-day pay, and exclusive discounts on health and travel.
- Other info: Flexible shifts, ongoing training, and opportunities for career growth.
- Why this job: Maximise your income while helping customers and enjoying incredible perks!
- Qualifications: Experience in sales or customer service, excellent communication skills, and a positive attitude.
The predicted salary is between 24.3 - 29.7 $ per hour.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Alice Springs Airport team on a casual basis!
Why join Europcar?
- A competitive hourly rate + casual loading + generous, uncapped incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development to help you thrive and level up your career
- Be part of an international brand with exciting opportunities to work across AU/NZ and globally
- Need access to your pay sooner? Enjoy same-day pay via our trusted financial wellbeing provider
- Get rewarded for great referrals - earn cash through our Employee Referral Program!
- Company uniform provided
- Access exclusive discounts on private health insurance with Bupa
- Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!
- Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!
- Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
- Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day
Key responsibilities
- Greet and assist customers in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
Qualifications to be considered
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
Customer Service Officer in Alice Springs employer: CLA Trading Pty Limited
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment in Melbourne that fosters professional growth and development. With competitive salaries, extensive training opportunities, and a strong commitment to employee wellbeing, including six weeks of employer-paid parental leave and 24/7 support, we prioritise our team's success and satisfaction. Join us to be part of a global leader in mobility services, where your contributions directly enhance customer experiences and drive business growth across VIC and TAS.
