Despatch Customer Service Coordinator

Despatch Customer Service Coordinator

Full-Time 54450 - 66550 $ / year (est.) On-site
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At a Glance

  • Tasks: Coordinate deliveries and provide top-notch customer service in a dynamic manufacturing environment.
  • Company: Join Civilmart, a leader in precast concrete manufacturing under the global CRH umbrella.
  • Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
  • Other info: Be part of a team that values safety, quality, and environmental standards.
  • Why this job: Make a real impact in the civil infrastructure supply chain while developing your skills.
  • Qualifications: Experience in manufacturing or construction, with strong communication and organisational skills.

The predicted salary is between 54450 - 66550 $ per year.

About Us
Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

The Role
Civilmart are seeking an organised and proactive Transport Despatch Customer Service Coordinator to commence at our Toowoomba (QLD) precast manufacturing facility on a permanent full-time basis, working between the hours of 7:00am and 3:00pm. This position will be responsible for planning, coordinating, and directing the provision of products to ensure their timely distribution along with providing exceptional customer service with regard to sales order status and quoting. The ideal candidate will have previous experience working in the manufacturing or construction industry and possess excellent communication and organisational skills.

Key Responsibilities:

  • Call customers to coordinate delivery times
  • Coordinate transport carriers and couriers
  • Book freight and plan delivery allocations
  • Raise orders for transport and verify invoice charges
  • Coordinate despatch forklift operators in daily yard activities
  • Obtain freight quotes when required
  • Issue picking sheets to forklift drivers and complete invoices
  • Coordinate all incoming materials and goods to branches
  • Manage site inventory and stocktake
  • Assist the customer service team as required
  • Assist in the physical loading and unloading of trucks

The successful applicant will have:

  • Experience working in the manufacturing/industrial industry
  • Excellent communication, organisation, and time management skills
  • Forklift Licence (desirable)
  • Qualifications in transport, logistics or supply chain (desirable)
  • Strong focus and awareness of safety procedures and protocols

Safety & Compliance
Participation in a pre-employment medical (including Drug & Alcohol screening). Ongoing compliance with our zero-tolerance Drug & Alcohol policy. Commitment to WHS, Quality and Environmental standards.

What You Can Expect
A competitive remuneration. An exciting challenge and meaningful responsibilities. A company focused on your growth and career development. Numerous global opportunities within our CRH network, offering career growth and international exposure.

Despatch Customer Service Coordinator employer: Civilmart - Precast Civil Industries

At Civilmart and Infrastructure Products Australia, we pride ourselves on being an exceptional employer that values our employees' growth and development. Located in Toowoomba, our precast manufacturing facility offers a supportive work culture where teamwork and communication are key, alongside competitive remuneration and opportunities for career advancement within the global CRH network. Join us to be part of a company that is committed to safety, quality, and making a meaningful impact in the civil infrastructure sector.

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Contact Details:

Civilmart - Precast Civil Industries Recruitment Team

We think you need these skills to ace Despatch Customer Service Coordinator

Customer Service
Communication Skills
Organisational Skills
Time Management
Transport Coordination
Freight Booking
Inventory Management