Regulatory Services Adviser and Office Coordinator in Canberra

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently. As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role involves processing regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. You will help ensure the office operates effectively by coordinating facilities, resources and workplace services. This is a varied role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver efficient services and support positive regulatory outcomes.

In this role, you will:

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

About you:

You are organised, adaptable and customer-focused. You enjoy working in a fast-paced environment, managing a variety of tasks and building positive working relationships with others.

You will bring:

• Strong organisational skills and the ability to manage competing priorities effectively.
• Sound judgement and the ability to interpret legislation and apply policies, procedures and business processes.
• Excellent communication skills and a commitment to customer service.
• The ability to build productive relationships with a diverse range of stakeholders.
• Strong attention to detail and a commitment to maintaining accurate records.
• A proactive approach to identifying solutions and improving the way work is done.
• Experience in coordinating office operations, resources or services.
• An understanding of, and respect for, the diverse histories, cultures and experiences of First Nations peoples and other cultural groups.
• A commitment to CASA's values and creating a safe, respectful and inclusive workplace.

Qualifications, licences and experience:

Mandatory:

• Customer service and/or office administration experience relevant to the position and operating environment.

Desirable:

• Experience in stakeholder engagement and management relevant to the position and operating environment.
• Understanding of financial management concepts (forecasting and budget monitoring).

Eligibility:

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988 (the Act) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

• At a minimum, prospective CASA employees must undergo pre-employment screening and must be willing to provide the required information to successfully undergo a police record check.
• The position's occupant must be an Australian citizen with the ability to obtain and maintain the required level of security clearance.

Getting to know the Civil Aviation Safety Authority:

CASA is established by and operates under the Civil Aviation Act 1988 and the Airspace Act 2007. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. We license pilots, register aircraft, oversee aviation safety and promote safety awareness. We are also responsible for making sure that Australian airspace is administered and used safely.

CASA is a Corporate Commonwealth entity and is subject to the Public Governance, Performance and Accountability Act 2013 which deals with a range of matters, including reporting and the use of and management of public resources. We employ over 800 people working across Australia.

We are an engaged team and proud to work for CASA. We strongly believe in the vision, mission and goals of our agency. We are highly connected to CASA’s Values and Regulatory Philosophy that underpin all we do. We understand how our roles directly contribute to aviation safety. We are a relationship-based organisation and value the input and ideas of others.