Team Leader Enterprise Design Office in Brisbane

CASA is seeking an experienced senior design leader to lead the Enterprise Design Office (EDO) and drive user-centred design, service improvement and organisational transformation. The Team Leader, EDO leads a specialist team responsible for delivering human-centred design, user research, service design and business improvement initiatives that support CASA's strategic priorities. Working across the organisation, you will help teams better understand user needs, identify opportunities for improvement and design services, processes and experiences that deliver value for both users and CASA.

This role combines strategic leadership, design practice expertise and stakeholder engagement. You will provide expert advice and oversight to strengthen organisational capability, guide evidence-based decision making and embed enterprise design approaches across the organisation. Working under broad direction, you will manage complex and sensitive work, exercise a high degree of independence and professional judgement and collaborate with stakeholders across CASA to develop and implement frameworks, policies, processes and initiatives that support strategic and operational outcomes.

This is an opportunity for an experienced senior designer who is passionate about applying user-centred and service design approaches to large-scale organisational challenges and leading a team that delivers meaningful change and improvement.

Ideal Candidate

Our ideal candidate will demonstrate the following:

• Experience leading service design, user experience (UX), user research or human-centred design functions within a complex organisation.
• A proven track record delivering discovery, research and co-design activities that translate user insights into meaningful business and customer outcomes.
• Demonstrated experience applying and championing contemporary service design and UX practices, including accessibility, user-centred design, validation through research and testing, and alignment with the Australian Government Digital Service Standard.

Experience, skills and capabilities

This position's key responsibilities include:

• Leading the Enterprise Design Office team and providing operational direction, coaching and mentoring to ensure a high level of specialist expertise and performance.
• Building a positive, respectful and inclusive team culture aligned with CASA's values.
• Contributing to and implementing work plans, priorities and strategies that support organisational objectives and high-quality outcomes.
• Providing leadership in implementing and promoting a culture of change, innovation and continuous improvement.
• Leading the development and implementation of enterprise design frameworks, methodologies and practices across CASA.
• Partnering with business areas to identify improvement opportunities, solve complex organisational challenges and deliver sustainable business outcomes aligned with CASA's strategic priorities.
• Building and maintaining effective relationships with stakeholders across the organisation to provide trusted advice and influence outcomes on complex and sensitive change initiatives.
• Supporting informed decision-making through professional judgement, specialist expertise and a strong understanding of organisational priorities and operating context.
• Maintaining a positive health and safety culture, including psychosocial wellbeing in the workplace.
• Initiating, positively engaging in and responding to change, while supporting others through change.
• Other duties as required.

Qualifications, licences and experience

Desirable:

• Experience applying enterprise design, business improvement, service design or organisational development methodologies to support strategic and operational outcomes in a complex environment.
• Relevant qualifications or professional certification in enterprise design, service design, change management, project management, organisational development or continuous improvement methodologies (such as Prosci, PRINCE2, MSP, Lean or Six Sigma).
• People leadership/management/coaching/mentoring experience.

Eligibility requirements

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988 (the Act) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

• At a minimum, prospective CASA employees must undergo pre-employment screening and must be willing to provide the required information to successfully undergo a police record check.
• The position’s occupant must be an Australian citizen with the ability to obtain and maintain the level of security clearance as required.