Civica is seeking a Customer Support Analyst - Level 2 to deliver high-quality support for Carelink software in health and community care. You will resolve issues, optimise system usage, and ensure services meet SLA commitments in a collaborative team environment.
You will engage with customers to understand requirements, maintain accurate documentation, and continuously improve product knowledge to deliver reliable, user-friendly solutions.
Carelink Support Analyst II — Health Tech (Remote) in Sydney employer: Civica
Civica is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for professionals looking to make a meaningful impact in the GovTech sector. With a strong focus on employee growth, Civica offers ample opportunities for career advancement while fostering a supportive work culture that values accountability and modern engineering practices. Located in a vibrant tech hub, employees benefit from a dynamic environment that encourages creativity and the integration of cutting-edge technologies like AI and automation.
