Civica is seeking a Customer Support Analyst – Level 2 to provide high-quality support for Carelink software in the health and community care sector. The role involves troubleshooting, issue resolution, and continuous service improvement within a collaborative team.
You will interact with customers to understand requirements, document issues, and drive efficient resolutions while maintaining SLAs. A flexible work arrangement and opportunities to grow are offered.
Carelink Support Analyst II — Flexible/Remote in Geelong employer: Civica
Civica is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for professionals looking to make a meaningful impact in the GovTech sector. With a strong focus on employee growth, Civica offers ample opportunities for career advancement while fostering a supportive work culture that values accountability and modern engineering practices. Located in a vibrant tech hub, employees benefit from a dynamic environment that encourages creativity and the integration of cutting-edge technologies like AI and automation.
